Christian WellsUVdesk is a powerful and versatile helpdesk solution that enables businesses to deliver exceptional customer service. Whether you’re a small startup or a large enterprise, UVdesk provides a simple, flexible, and user-friendly platform to support your valuable customers. In this tutorial, we will guide you through the step-by-step process of installing UVdesk on Debian 11, ensuring that you have all the necessary tools and configurations in place.
Prerequisites
Before we begin, make sure you have the following prerequisites in place:
- A server running Debian 11
- A valid domain name pointed to your server’s IP address
- Root access to the server
Install Apache, MariaDB, and PHP
To start the installation process, we need to set up the Apache web server, MariaDB database server, and PHP on your Debian 11 server. Open your terminal and run the following command:
apt-get install apache2 libapache2-mod-fcgid mariadb-server php php-cli php-fpm php-json php-common php-mysql php-zip php-gd php-mbstring php-curl php-xml php-bcmath php-imap php-intl php-mailparse php-pear curl -y
This command will install all the necessary packages for UVdesk to run smoothly on your server. Once the installation is complete, we need to make some changes to the PHP configuration. Open the php.ini file using the nano text editor:
nano /etc/php/7.4/fpm/php.ini
Within the php.ini file, modify the following lines:
memory_limit = 512M date.timezone = Asia/Kolkata
Save and close the file. Next, restart the PHP-FPM service to apply the changes:
systemctl restart php7.4-fpm
Now, let’s enable some required Apache modules by running the following command:
a2enmod actions fcgid alias proxy_fcgi rewrite
To apply all the changes, restart the Apache service:
systemctl restart apache2
Create a Database for UVdesk
Before we can install UVdesk, we need to create a database and a user for it. To do this, log in to the MariaDB shell:
mysql
Once you’re logged in, run the following commands to create the database and user:
CREATE DATABASE uvdesk; CREATE USER 'uvdesk'@'localhost' IDENTIFIED BY 'password';
Replace ‘password’ with a secure password of your choice. Next, grant all privileges to the UVdesk database:
GRANT ALL PRIVILEGES ON uvdesk.* TO 'uvdesk'@'localhost';
Flush the privileges and exit the MariaDB shell:
FLUSH PRIVILEGES; EXIT;
Now that the database and user have been created, we can proceed with the installation of UVdesk.
Install UVdesk
To install UVdesk, we first need to install Composer, a dependency manager for PHP. Run the following command to install Composer:
curl -sS https://getcomposer.org/installer -o composer-setup.phpphp composer-setup.php --install-dir=/usr/local/bin --filename=composer
Verify the Composer installation by running the following command:
composer -V
You should see the Composer version displayed in the output. Now, navigate to the Apache web root directory and download UVdesk using Composer:
cd /var/www/html composer create-project uvdesk/community-skeleton uvdesk
Set the proper permissions and ownership for the UVdesk directory:
chown -R www-data:www-data /var/www/html/uvdesk chmod -R 775 /var/www/html/uvdesk
With UVdesk installed, we can move on to creating an Apache virtual host configuration for UVdesk.
Create an Apache Virtual Host for UVdesk
To create an Apache virtual host configuration file for UVdesk, use the nano text editor:
nano /etc/apache2/sites-available/uvdesk.conf
Add the following lines to the file:
<VirtualHost *:80>
ServerName uvdesk.example.io
DocumentRoot /var/www/html/uvdesk/public
<Directory /var/www/html/uvdesk/public>
Options -Indexes +FollowSymLinks +MultiViews
AllowOverride All
Require all granted
</Directory>
<FilesMatch .php$>
# 2.4.10+ can proxy to unix socket
SetHandler "proxy:unix:/var/run/php/php7.4-fpm.sock|fcgi://localhost"
</FilesMatch>
ErrorLog /var/log/apache2/uvdesk-error.log
CustomLog /var/log/apache2/uvdesk-access.log combined
</VirtualHost>
Save and close the file. Activate the UVdesk virtual host and enable the Apache rewrite module:
a2ensite uvdesk a2enmod rewrite
Restart the Apache service to apply the changes:
systemctl restart apache2
You can check the status of the Apache service to ensure it is running:
systemctl status apache2
Now that the UVdesk virtual host is set up, we can access the UVdesk web interface.
Access UVdesk Web Interface
Open your web browser and enter the URLhttp://uvdesk.example.io. You should see the UVdesk installation page. Click on the “Let’s Begin” button to proceed.
On the next page, make sure all the requirements are met, and click on the “PROCEED” button.
Provide your database details on the following page, including the database name, username, and password. Click on the “PROCEED” button to continue.
Next, provide your admin username, email, and password. Click on the “PROCEED” button.
On the website configuration page, select the desired options for the member panel and customer panel. Click on the “PROCEED” button.
Finally, click on the “INSTALL NOW” button to begin the installation process. Once the installation is complete, you will see a confirmation page.
To access the UVdesk admin panel, click on the “Admin Panel” button. Enter your admin email address and password, then click on the “SIGN IN” button. You will now be logged in to the UVdesk dashboard.
Congratulations! You have successfully installed UVdesk on Debian 11. You can now start using UVdesk to provide excellent customer service and support to your valuable customers.
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Feel free to reach out if you have any questions or need further assistance. Happy helping!
Conclusion
In this comprehensive tutorial, we have walked you through the step-by-step process of installing UVdesk on Debian 11. By following these instructions, you have successfully set up UVdesk and can now leverage its powerful features to provide top-notch customer service. Remember to always keep your UVdesk installation up to date and take advantage of the various customization options available to tailor UVdesk to your specific business needs. With UVdesk and Shape.host’s reliable hosting services, you have all the tools necessary to deliver exceptional customer support.
