Installing osTicket on Rocky Linux is a simple process that can be completed in just a few steps. osTicket is an open-source support ticketing system that allows organizations to manage and track customer inquiries and support requests. In this article, we will provide a step-by-step guide on how to install osTicket on Rocky Linux.

Before we begin, there are a few prerequisites that need to be met:

• You must have a working installation of Rocky Linux on your system.
• You must have root access on your system in order to complete the installation process.
• You must have a working internet connection.

With that out of the way, let’s begin.

Install Required Dependencies

Before we can install osTicket, we need to install a few dependencies that are required for the installation process. This can be done by running the following command:

yum install -y httpd mariadb-server mariadb php php-mysqlnd

This command will install the Apache web server, MariaDB database server, PHP, and the PHP MySQL extension. These are required for osTicket to function properly.

Download and Extract osTicket

Once the required dependencies have been installed, we can download and extract the osTicket package. To do this, we will use the wget command to download the latest version of osTicket, and then use the tar command to extract the package.

First, use the following command to download the osTicket package:

wget <https://github.com/osTicket/osTicket/releases/download/v1.14.2/osTicket-v1.14.2.zip>

This will download the osTicket package to your system. Next, use the unzip command to extract the package:

unzip osTicket-v1.14.2.zip

This will extract the contents of the osTicket package to a directory called osTicket-v1.14.2.

Configure Apache and PHP

Once osTicket has been extracted, we need to configure Apache and PHP to work with osTicket. To do this, we will edit the Apache configuration file and add a few settings that are required for osTicket.

First, open the Apache configuration file in your favorite text editor:

nano /etc/httpd/conf/httpd.conf

In this file, we need to add a few settings that will allow Apache to work with osTicket. Specifically, we need to set the DocumentRoot directive to the location of the osTicket installation, and we need to enable the rewrite module.

To do this, add the following lines to the Apache configuration file:

DocumentRoot "/var/www/html/osTicket-v1.14.2"

<Directory "/var/www/html/osTicket-v1.14.2">
    AllowOverride All
</Directory>

LoadModule rewrite_module modules/mod_rewrite.so

This will set the DocumentRoot directive to the location of the osTicket installation, enable the AllowOverride directive, and enable the rewrite module.

To continue from where I left off, we need to configure PHP to work with osTicket.

To do this, we will edit the PHP configuration file and set a few settings that are required for osTicket to function properly.

First, open the PHP configuration file in your favorite text editor:

nano /etc/php.ini

In this file, we need to set the date.timezone setting to the appropriate timezone for your location. For example, if you are located in New York, you would set this setting to America/New_York.

Next, we need to set the short_open_tag setting to On. This will allow PHP to use the short form of PHP opening tags, which are required for osTicket.

To do this, add the following lines to the PHP configuration file:

date.timezone = America/New_York
short_open_tag = On

These settings will ensure that PHP is properly configured to work with osTicket.

Configure MariaDB

Next, we need to configure MariaDB to work with osTicket. This involves creating a database and a user for osTicket to use, and granting the appropriate permissions to that user.

To do this, log in to the MariaDB server as the root user:

mysql -u root -p

You will be prompted for the password for the root user. Enter it to log in to the MariaDB server.

Once you are logged in, create a database for osTicket to use by running the following command:

MariaDB [(none)]> CREATE DATABASE osticket;

This will create a database called osticket that osTicket will use to store its data.

Next, create a user for osTicket to use by running the following command:

MariaDB [(none)]> CREATE USER 'osticket'@'localhost' IDENTIFIED BY 'password';

This will create a user called osticket with the password password.

Finally, grant the appropriate permissions to the osticket user by running the following command:

MariaDB [(none)]> GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost';

This will grant the osticket user full access to the osticket database.

Install osTicket

With all of the necessary dependencies installed and configured, we can now proceed to install osTicket. To do this, we will use the web-based installation wizard provided by osTicket.

First, open a web browser and navigate to the location of the osTicket installation. This will typically be http://your-server-ip/osTicket-v1.14.2, where your-server-ip is the IP address of your server.

You will be presented with the osTicket installation wizard. Follow the on-screen instructions to complete the installation process. This will involve entering the database connection details that we created earlier, as well as a few other settings.

Once the installation is complete, you will be able to log in to the osTicket admin interface using the username and password that you specified during the installation process.

Conclusion In this article, we provided a step-by-step guide on how to install osTicket on Rocky Linux. We covered the necessary dependencies, configuring Apache and PHP, configuring MariaDB, and installing osTicket itself. With these steps, you should be able to successfully install osTicket on your Rocky Linux system.